Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times We ship Australia-wide. Estimated delivery times once dispatched:

• Standard shipping: 5–10 business days
• Express shipping: 2–5 business days

International shipping times may vary depending on destination and customs processing.

Shipping Rates Shipping rates are calculated at checkout based on your order weight and delivery location.

Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your delivery.

Delays We are not responsible for delays caused by shipping carriers, customs, or circumstances outside our control. If your order is significantly delayed, please contact us at info@carandcatch.com.au and we'll do our best to help.

Lost or Damaged Orders If your order arrives damaged or goes missing, please contact us within 14 days of the expected delivery date and we'll work with you to resolve it.